In order to avoid any confusion or misunderstanding between us and our guests we ask that you read through the following information regarding the letting of our apartments in Zell am See and return a signed copy to us with your deposit/balance cheque.
- Security. The security of the main building and anything you may leave in it relies on the integrity of those using it. In the ski season, in most apartments equipment can be left in the basement area and we have never known of anything going missing and it is a very safe and friendly place. However please remember to close the main doors when you leave the building and to lock the apartment. We cannot be held responsible for the security of any of your belongings, either in the apartment or in the apartment building. Please make sure your valuables are insured.
- Damage. Whilst we expect reasonable wear and tear, any excess damage caused to the apartment or its furnishings etc. will be charged to you, if possible please replace any small items, china, glasses etc..
- Good housekeeping! Please ensure taps, hob, oven, lights and heaters etc are turned off when you are absent and be considerate to your neighbours. Should you encounter any domestic problems related to the building or the apartment you should contact the person sited in the apartment information pack.
- Checking in and out. You cannot check in any earlier than 2pm and you must check out no later than 10am to allow time for our housekeepers to clean your apartment. On the odd occasion it may be possible to vary this but this is only possible if there is no one in the day you arrive or leave, you must check with us 48 hours before you arrive. There is normally very little time between lets and we ask that you leave the apartment/s reasonably clean and tidy, cleaning materials and equipment are supplied. We reserve the right to bill you should the housekeeper be required to do excessive cleaning or should you not vacate the apartment at the arranged time. There is a left baggage facility at the railway station and showers etc at the swimming pool complex should you arrive early or have a late flight home.
- Keys. You are responsible for the safekeeping of keys and will be charged the full replacement cost should you lose them. They must be returned to the kupferkessel restaurant before 10:15am on the day of departure. You should leave them in the restaurant’s post box.
- Equipment storage. It is a house rule that no skis or boards are to be brought into the apartments or brought upstairs, either leave them at the Ski hire shop, where they will be well cared for, in a ski locker at the lift station or on the ground floor or ski rooms provided. On no account are skis and boots to be worn inside the apartments as this damages the floor and is antisocial to those living underneath!
- Code of behaviour. Zell am See is not just a holiday resort, it’s a town where people live all year round and many of the apartments are in residential chalets and buildings. We therefore ask that you are considerate to your neighbours and keep the noise down, particularly at night and when coming home in the early hours. We have had one incident where a local resident called in the Police as she had had no sleep for nearly a week……. the consequences weren’t pleasant!
- Payment of deposit and cancellation policy. A non-refundable deposit of £100 is required to reserve each apartment. Should you wish to cancel your booking, you will be liable to pay the following charges; cancellation 12 or more weeks prior to departure 30% 8-12 weeks 50% 4-8 weeks 70% less than 4 weeks 100%.
- Tourist Tax. All adult guests staying in Zell am See are required to pay a 1 euro (82 pence) per person per night tourist tax. We must collect this with your balance. By paying the tax you get a tourist card which qualifies you for tourist discounts.
- Balance of rental is due at least 6 weeks prior to departure.
- All Rental prices are inclusive of bedding, linen, heating, electricity, etc. (Please add final cleaning fee of £30 for one bedroom apartments and £55 for 2 bedroom apartments to the basic rental)
- Our pledge to you. Once you have paid the deposit we guarantee to hold the apartment you have booked for you. In the unlikely event that we have to cancel your reservation we will endeavour to find you equivalent accommodation. Once the deposit is paid and the price fixed there will be no surcharges levied. The remainder of the rental cost is due 6 weeks prior to departure and we do reserve the right to cancel your booking should this not be paid on time. We have endeavoured to give you an accurate and honest description of the apartments, their location and facilities, and advise you on suitability if requested, but the final choice is up to you and we cannot therefore be liable for the decisions you make.
- Finally… We have been operating in Zell am See for 4 years now and have 100s of satisfied clients many of whom come back to us year after year. Should you have any concerns over the security of your money or our integrity we will be happy to supply you with references or past clients to contact.
Please complete this section and send it back to us with your deposit or if booking is less than 6 weeks prior to departure, the full amount is due. Don’t forget to keep a copy for your own reference.
Dates of holiday (incl. arrival and dep. dates)........................................ Apartment no/name:……..
Your name:……………………………………..
Address: ……………………………………………………………………………………………..
Tel:………………… e-mail: ………………………………………………
No in party: Couples:……………… Single adults:…………………… Children:…………………….
Your estimated resort arrival time in Zell if known………………………………………………
Rental Cost as Agreed: £…………………………
End Cleaning Fee: £ …………………………
Total nights………. x Total adults………… x 82p tourist tax = £…………………………
Total Cost of booking: £
Less Deposit Paid: ( £100 or 130 euros) £ ………………………..
Balance Due : £………………………..
Please complete flight details for airport transfer if required:.
We would like to book a taxi transfer from Salzburg Airport for ….. persons at 120 euros (total price for up to 8 persons), payable to the driver.
Our flight arrival time and flight number is ……………… ( transfer = approx 1 hour)
Return journey (time you wish to be collected) ………………………………
(Taxi journey takes approx 65 minutes but you need to allow 2.5 hours for journey and check in)
You pay the driver direct and confirm your return collection if required.
Signed:………………………….. Date:……………
Please make cheques payable to T S Lees: (don’t forget to add the cleaning fee and tourist tax to final balance)
